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Our Mission At TSAC
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The bottom line for every company is to get more business and all efforts are geared towards activities that can fulfil this ultimate goal. The customer experience teams along with other departments within the organisations implement creative tactics and advocacy programs to increase customer satisfaction and loyalty to create stickiness towards the brand. One of the ways for doing this is by leveraging social media to maintain a touchpoint across a number of devices and channels to create an end-to-end customer journey.
But Wait. What’s Social Monitoring?
So your business is considering implementing a social listening strategy. Some business owners have already discovered the benefits. But is it worth your time and effort digging into the world of social media? And why are you missing out by ignoring social listening? We have the resources to show you why you need social listening and how to do it.
It would be fantastic if they did. Of course, it would. Good news is there is a way to drive word of mouth marketing even in these weird digital times. Customer advocacy is one of the best ways to grow your business. In this article, I share some tips to keep in mind when improving your customer advocacy efforts.